Universal Service Agreement and Privacy Policy

Please find information below regarding Piper Jonas’ terms of service (referred to as the Universal Service Agreement) and online privacy policy. For questions please email bookings @ piperjonas.com.

Last revised: 10/26/2026

universal service agreement

Unless otherwise specified by written contract - the below terms constitute a Universal Service Agreement ("Agreement") between Alastair Grace, LLC DBA Piper Jonas ("Piper Jonas") and any and all past, current, and future clientele ("Client" or "Clients") seeking Piper Jonas' services. This Agreement is entered into upon the Clients first payment to Piper Jonas.

I. Services

Piper Jonas shall provide traditional and/or contemporary bagpiping services for Clients at a time, date, and location mutually agreed upon by the Client and Piper Jonas, hereafter referred to as (the "Service").

II. Payments

Payment in full is due at the time of booking for Services taking place less than 14 calendar days from the client’s first inquiry. Upon confirming scheduling availability and agreement on the price and terms, Piper Jonas will issue an invoice outlining the terms and options for payment. The fee can be paid directly through links in the invoice.

Performances scheduled to take place 14 days or more from the client’s first inquiry may be eligible for splitting payment into two transactions: 1) a non-refundable deposit, and 2) the remaining balance. Eligibility is determined at the sole discretion of Piper Jonas. The reservation deposit confirms the date and time in the booking calendar.

Reservation deposits are $100 for quotes up to $350, or 30% of the total quote (rounded to the nearest $5) for quotes above $350. Deposits are due immediately to reserve the performance date and are applied toward the total balance. Until a reservation deposit is paid, the date is considered "non-reserved" and available for booking by others on a first come, first serve basis.

Piper Jonas will provide the Client an invoice with the total balance due specifying the payment terms. In those instances that are eligible for a reservation deposit, the deposit amount will be specified with the remaining balance due on or before the day of the Service.

Except as provided in Section IV (Termination), all payments, including reservation deposits and payments in full, are non-refundable. Amounts are payable in U.S. Dollars, or in Bitcoin where the invoice allows it.

III. Delinquent and Late Payments

Payments are considered past due the day following the date of the event. Piper Jonas will work with clients in good faith to resolve any issues or delays that could result in a late payment, but communication is an important part of the process. Invoices that remain unpaid one (1) week following the date of the event accruing compounding weekly late fees at 5% of the total invoiced amount. Late fees will continue accruing until the late fees reach 50% of the total invoiced amount.

IV. Termination

Force Majeure: The parties reserve the right to cancel this agreement without notice in the event of force majeure or exigency caused by events beyond the reasonable contours of either party, including but not limited to acts of God, embargoes, governmental restrictions, strikes, subcontractor failures or delays, riots, wars or other military action, civil disorders, rebellion, vandalism, sabotage, or weather conditions affecting the facility or scheduled performance. The parties shall promptly notify each other of such force majeure occurrence or exigency. In the event of cancellation by force majeure, this Agreement is totally null and void with no additional monies due by the Client. Amounts already paid will be applied as a credit toward a rescheduled performance date within 12 months of the original date, subject to availability.

Termination for Default: If Piper Jonas fails to fulfill its obligations under this Agreement properly and on time, or otherwise violates a provision of this Agreement, Client may terminate this Agreement by written notice to Piper Jonas. If Piper Jonas cannot perform the Service for any reason other than force majeure, Piper Jonas will provide a qualified substitute piper or, if no substitute piper is available, refund all amounts Client paid for the affected Service. If Client terminates this Agreement for Piper Jonas' default and a substitute piper has not performed the Service, Piper Jonas will refund all amounts Client paid for the affected Service.

Termination for Convenience: This Agreement may be terminated by Client upon written notice to Piper Jonas on any date prior to the date of the Services. Any payments — whether reservation deposits or full balances will remain non-refundable.

V. Video/photography authorization

Piper Jonas hereby grants Client permission to make visual and/or sound recordings (or have others make such recordings on their behalf) during the Services in this Agreement. Piper Jonas hereby grants Client a perpetual, royalty-free right and license to use the recordings for personal use. Client grants Piper Jonas a nonexclusive, nontransferable, perpetual and fully paid license to use the recordings to promote and otherwise market Piper Jonas' work on Piper Jonas' website and/or social media.

VI. Tennessee law prevails

The laws of the State of Tennessee shall govern the interpretation and enforcement of this Agreement. All disputes arising out of or related to this Agreement shall be resolved in Williamson County by the courts of the State of Tennessee.

VII. entire agreement

This Agreement represents, in its entirety, the understanding of the parties and with respect to the subject matter of this Agreement, superseding any prior oral or written understandings. No subsequent agreements of modifications hereof, whether expressed or implied, shall bind the parties unless the same be in writing and signed by the parties. This Agreement may be amended only with the written consent of all parties.

VIII. agreement controls

It is agreed that any attached agreement, or rider(s) thereto, by and between Client and Piper Jonas pertaining to this Agreement is supplemental and subordinate to this Agreement. The terms and conditions of this Agreement shall at all times and in all events and situations be controlling in the event of a conflict.

IX. Limitation of liability

To the fullest extent permitted by law, Piper Jonas' total liability arising out of or related to this Agreement or the Service shall not exceed the total amount Client paid for the Service, and Piper Jonas shall not be liable for any indirect, incidental, consequential, or special damages (including lost profits or event costs). Nothing in this section limits liability for gross negligence, willful misconduct, or any liability that cannot be limited under Tennessee law. Client is responsible for providing a safe performance location and for obtaining any venue permissions required for bagpipe performance.